PLEASE READ BEFORE YOUR APPOINTMENT
As we move to a different stage of the coronavirus pandemic , all of us at Jenhams Clinic would like to reassure you that every precaution will continue to be taken to ensure your health and safety.
During the coming weeks we will contine changes to the way we work. We sincerely hope they do not affect your experience however they have been put in place for both your own protection and members of our team.
Before your appointment
We are now able to see clients again by pre booked and walk-in appointments ( time permitting).
We are still currently operating at reduced clinic hours. Therefore we may not always be there to answer your calls. If we are not able to answer your telephone call please leave your name and number. We will endeavour to return your call within 24 hours to arrange an appointment or answer your query.
If an assessment form is required this will be emailed to you to be completed and returned by email prior to your appointment. If this is not possible please call and we can complete from the clinic with you over the phone.
If you or anyone in your household currently have/ have had coronavirus symptoms in the last seven days please let us know immediately by telephone so that we can rearrange your appointment; do not attend your appointment and follow the government guidelines around self-isolation.
If you have an appointment, please do not arrive at the clinic more than five minutes before your scheduled appointment time. We kindly request that you continue to wear a protective face mask before entering and keep it on until you have left the clinic. We can provide this if required.
When entering the clinic you will be greeted by the receptionist who will be seated behind a protective screen. Please use the hand sanitiser provided immediately. Where possible please attend your appointment alone, with the exception of under 16s. Should this not be possible please discuss with us prior to the appointment so arrangements can be made.
No magazines/reading material will be provided whilst you wait to be seen to prevent risk of cross infection.
Please pay with contactless or chip and pin as we wish to avoid handling cash.
All consent for procedures will be verbal and documented accordingly on the computer to avoid paperwork.
The nurse will be wearing appropriate personal protective equipment (PPE) for your appointment.
After your appointment
After each appointment all equipment will be disposed of and contact areas will be disinfected in line with COVD-19 infection control guidelines.
If required, a follow up appointment can be made with the receptionist before you leave.
We hope that you are reassured by the measures that remain in place at this time and are confident that we have the safety of you and the members of our team as our top priority.
We look forward to seeing you soon.
The Jenhams Team.
Registered in England & Wales. Company Number: 9474519. Registered Office: 45 South Street, Dorking, Surrey, RH4 2JX.